Generally a positive experience. The hotel is strategically located, making it convenient to explore nearby attractions. What stood out the most was the incredibly friendly staff, who went out of their way to ensure my family and I had a great time, especially with kids’ activities.
However, I did encounter a significant drawback—the towels in our room were stained and appeared dirty, particularly the floor towel. This was disappointing and detracted from an otherwise enjoyable stay.
Overall, if the housekeeping can improve the cleanliness of the towels, I'd highly recommend this hotel for families looking for a fun and welcoming atmosphere.
Angie Sim KH
家庭出遊
超大家庭房浮浴盆
入住於2025年08月
4.0
評價於:2025年09月05日
It's good location , mins walk to Jonker Street. Hotel does provide free parking lot but there is a distance away from hotel premises.
Only dislike for this room, it is next to the handicap elevator which is quite noisy at times
Mixed Experience – Not Worth the Price
Location:
The hotel is within walking distance of Jonker Street. However, weekend road closures make it difficult to access the hotel by GrabCar or GrabFood. The nearest pickup/drop-off point is at Public Bank Melaka, which can be inconvenient for those relying on car transport.
Room:
Standard Family room is pretty small in size, and it does not felt like 28㎡. Likely we were given the smallest room size among the same category as I manage to take a look into another Standard Family room which is much spacious when I was about to check-out.
Room cleanliness was lacking, with tea and sugar sachets left scattered in the cabinets.
Sound proof needs improvement.
Facilities:
Security is a concern as there is no key card access control for rooms or lifts, allowing public access. The room furniture was not well-maintained (slanted table, peeling wall paint).
The VR room was largely non-functional, only 1 of 4 machines was working during my stay, and access required a staff escort. The room has 2 fixed short hour time slots.
Accessibility is also poor. Many rooms require climbing stairs, even on the ground floor, making it challenging for guests with heavy luggage. The only lift available is small, slow, and it felt like a home elevator primarily intended for handicapped access instead of the normal lift type.
Service:
There is a strict check-in policy. Early check-in, e.g. 1 hour before the standard time will incur a MYR50 charge. Out of the 3 hotels I stayed at in Melaka, this was the only one with such a policy. There isn't much of an engagement of the staff with the guests as well.
Overall:
The stay experience did not justify the price paid. Maintenance, accessibility, and service standards is a letdown.
Nadjiamist
家庭出遊
小型家庭滑梯房
入住於2025年07月
4.5
很好
評價於:2025年07月15日
Great hotel. Suitable for families or big groups of travellers. Do note there is no pool or gym and most rooms does not equipped with bathtub. However, there is a small gaming/VR Room for guests to use. There is a small elevator installed for guests on wheelchairs but we can use it too. Few stories high, take the stairs when u can. Instead of TV, room comes with a projector & large screen. Room is small but clean. Room comes with bottled water and a few packet drinks. We were given a complimentary tote bag and drinks as a welcome gift and a fridge magnet as a farewell gift. Delighted. Beds are clean and staffs are friendly. Speaks English well too. We would love to stay here again. Highly recommended!
Generally a positive experience. The hotel is strategically located, making it convenient to explore nearby attractions. What stood out the most was the incredibly friendly staff, who went out of their way to ensure my family and I had a great time, especially with kids’ activities.
However, I did encounter a significant drawback—the towels in our room were stained and appeared dirty, particularly the floor towel. This was disappointing and detracted from an otherwise enjoyable stay.
Overall, if the housekeeping can improve the cleanliness of the towels, I'd highly recommend this hotel for families looking for a fun and welcoming atmosphere.
Angie Sim KH
家庭出遊 超大家庭房浮浴盆
入住於2025年08月
4.0
評價於:2025年09月05日
It's good location , mins walk to Jonker Street. Hotel does provide free parking lot but there is a distance away from hotel premises.
Only dislike for this room, it is next to the handicap elevator which is quite noisy at times
Mixed Experience – Not Worth the Price
Location:
The hotel is within walking distance of Jonker Street. However, weekend road closures make it difficult to access the hotel by GrabCar or GrabFood. The nearest pickup/drop-off point is at Public Bank Melaka, which can be inconvenient for those relying on car transport.
Room:
Standard Family room is pretty small in size, and it does not felt like 28㎡. Likely we were given the smallest room size among the same category as I manage to take a look into another Standard Family room which is much spacious when I was about to check-out.
Room cleanliness was lacking, with tea and sugar sachets left scattered in the cabinets.
Sound proof needs improvement.
Facilities:
Security is a concern as there is no key card access control for rooms or lifts, allowing public access. The room furniture was not well-maintained (slanted table, peeling wall paint).
The VR room was largely non-functional, only 1 of 4 machines was working during my stay, and access required a staff escort. The room has 2 fixed short hour time slots.
Accessibility is also poor. Many rooms require climbing stairs, even on the ground floor, making it challenging for guests with heavy luggage. The only lift available is small, slow, and it felt like a home elevator primarily intended for handicapped access instead of the normal lift type.
Service:
There is a strict check-in policy. Early check-in, e.g. 1 hour before the standard time will incur a MYR50 charge. Out of the 3 hotels I stayed at in Melaka, this was the only one with such a policy. There isn't much of an engagement of the staff with the guests as well.
Overall:
The stay experience did not justify the price paid. Maintenance, accessibility, and service standards is a letdown.
Nadjiamist
家庭出遊 小型家庭滑梯房
入住於2025年07月
4.5
很好
評價於:2025年07月15日
Great hotel. Suitable for families or big groups of travellers. Do note there is no pool or gym and most rooms does not equipped with bathtub. However, there is a small gaming/VR Room for guests to use. There is a small elevator installed for guests on wheelchairs but we can use it too. Few stories high, take the stairs when u can. Instead of TV, room comes with a projector & large screen. Room is small but clean. Room comes with bottled water and a few packet drinks. We were given a complimentary tote bag and drinks as a welcome gift and a fridge magnet as a farewell gift. Delighted. Beds are clean and staffs are friendly. Speaks English well too. We would love to stay here again. Highly recommended!
aizaixixi
好友出遊
豪華特大床浴缸
入住於2025年10月
匿名用戶
好友出遊
標準家庭間
入住於2025年09月
LEOnardo Zhang
獨自出遊
高級大床房
入住於2025年10月
Genesis.MY
家庭出遊
標準家庭間
入住於2025年08月
Angie Sim KH
家庭出遊
超大家庭房浮浴盆
入住於2025年08月
訪客用戶
家庭出遊
精品套房
入住於2025年08月
訪客用戶
家庭出遊
標準家庭間
入住於2025年07月
訪客用戶
家庭出遊
標準家庭間
入住於2025年07月
Nadjiamist
家庭出遊
小型家庭滑梯房
入住於2025年07月
Maymayngai
家庭出遊
標準家庭間
入住於2025年08月
aizaixixi
好友出遊 豪華特大床浴缸
入住於2025年10月
匿名用戶
好友出遊 標準家庭間
入住於2025年09月
LEOnardo Zhang
獨自出遊 高級大床房
入住於2025年10月
Genesis.MY
家庭出遊 標準家庭間
入住於2025年08月
Angie Sim KH
家庭出遊 超大家庭房浮浴盆
入住於2025年08月
訪客用戶
家庭出遊 精品套房
入住於2025年08月
訪客用戶
家庭出遊 標準家庭間
入住於2025年07月
訪客用戶
家庭出遊 標準家庭間
入住於2025年07月
Nadjiamist
家庭出遊 小型家庭滑梯房
入住於2025年07月
Maymayngai
家庭出遊 標準家庭間
入住於2025年08月